In The World is Flat (2007), Friedman described the ‘Triple Convergence,’ or a confluence of three systemic changes that created a new economic and technological environment. These changes, which generally included the emergence of new players in the world economy, the opening of new world markets, and the development of new processes and habits for collaboration, enabled companies and individuals to approach knowledge management and business processes from a horizontal perspective. This perspective, which redefined knowledge as a community, rather than exclusive property, was made possible by the development, use, and widespread adoption of communications technologies, data storage devices, and other internet-related technological advancements. According to Friedman, the ‘Convergence’ lessened the importance of systemic control and increased the need for companies and individuals to expand access to knowledge, consider outcomes and effects instead of hierarchical power relationships, and develop new tools and technologies to increase collaboration (2007).
Within this environment…
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