Archive for November, 2012

November 16, 2012

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November 15, 2012

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Hubaisms: Bloopers, Deleted, Director's Cut

In the current healthcare system, the people who most need help are the least likely to get it.

Think they need an annual physical, some vaccinations, antibiotics when they get an infection, a scolding when they get too fat, and a lecture when they smoke?  Think again.

How do you deal with an individual who comes into an emergency room (or in the era of Obamacare, the office of a primary health provider) and is “sick.” Is it because they are homeless or abusing drugs or never had regular healthcare before or struggle with a psychiatric diagnosis perhaps developed as a survivor of rape, incest, or alcoholic parents?

Who do you think is in the current publicly-supported healthcare system of last resort? If that panhandler at the stop sign comes to see a doctor, the patient will typically be hungry, a chain smoker, unable to tell a coherent story or…

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November 11, 2012

Customer Experience Matters®

We just published a new Temkin Group report, The ROI of Customer Experience. The report provides groundbreaking analysis of 10,000 US consumers and 3,000 UK consumers, identifying the financial benefit of improving customer experience. Here is the executive summary:

An analysis of US and UK consumers shows that customer experience is highly correlated to loyalty. Customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend. A modest increase in customer experience can result in a gain over three years of up to $382 million for US companies and up to £263 million for UK firms, depending on the industry. While the case for loyalty is compelling, companies should determine the business impact that customer experience has on their specific business by following our five step process. To achieve these…

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November 6, 2012

As Ruth Frankenberg in her book The Social Construction of Whiteness: White Women, Race Mattersargues, our daily lives are affected by race whether we are aware of it or not. We all see the world through a racial lens that colors our world black, white, Asian, Mexican, minority, or “other”. How we are seen and how we see others affects various domains of our lives and the lives of others; from the types of jobs we have, the amount of money we make, the kind of friends we make, the places we live, the foods we eat, the schools we go to, etc… The entire social structure we inhabit is affected by at least one social construction, race. Interestingly, most people in the United States (which consist of people of color) are aware of this, but have not dismantled it. Why is that?

Often times the word social construct

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November 5, 2012

The Social Science Informer

3rd Global Conference
Images of Whiteness

Monday 22nd July – Wednesday 24th July 2013
Mansfield College, Oxford

Call for Presentations
In recent years academics from a range of positions have increasingly turned their critical attention to the subject of racial whiteness. Publications include historical accounts detailing the emergence of whiteness as a racial category, cultural studies exploring the meaning of whiteness across a variety of locations, film and television scholars examining narratives about white people, reflecting white themes, white obsessions, and white anxieties. Consistent with the shift in critical studies away from minority identity formations to consider ‘normative’ identities, the study of whiteness is increasingly understood as central to understanding the operation of ‘race’ as a form of social categorisation.

Inter-disciplinary and multi-disciplinary perspectives are sought from those engaged in any field relevant to the study of whiteness including media and film studies, performance and creative writing, cultural theory, sociology…

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November 3, 2012

Race Files

A while back I wrote a post called White Identity Politics. In it, I wrote:

Whiteness has a political meaning as much as does Black or Asian or any other racial category. In order to define non-whites as inferior and deviant, whites needed to be defined as superior and normal. By claiming the category “normal,” whites imagined themselves outside the racial paradigm they had created. But, in fact, they were and are at the center of it.

I was trying to make the point that while whites seem to think of themselves as raceless, they in fact are the inventors of the whole system of race. They have a racial identity, and their historic (and contemporary) role in creating and perpetrating racism is as integral to that identity as surviving slavery and facing it’s continuing legacy of injustice is to the identities of African Americans.

In the name of…

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November 3, 2012

all together human

Scot Nakagawa, publisher of the Race Files blog, just posted another great piece, called ‘White Identity Politics.” I urge you to check it out. It has once again spurred me to respond with my own thoughts. Thanks, Scot!

In his piece, Scot says:

White identity politics is a game in which whites demand they be judged by what they intend, not by the unintended consequences of what they do. But what they do (including keeping the spoils of what their ancestors did before them) has everything to do with what they have relative to people of color regardless of intention, as evidenced in the Census statistics cited in the link about the wealth gap above.

I agree on a great many things with Scot, with whom I’ve had some amazing conversations in the past. I think his analysis in this piece is right on. I agree that it’s essential for…

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November 3, 2012

Race Files

My recent post, Blackness is the Fulcrum struck a nerve. It landed me on Blacking It Up, a radio show hosted by L. Joy Williams and Elon James White as the Asian man who opposes anti-Black racism. It was a valiant but sad performance. To all of you I’m supposed to be representing, I apologize in advance for the two shows I’m on this week. If you follow @nakagawascot, I’ll tweet you the pod casts.

I’ve been busy. But busy or not, I can’t help making trouble and I’m guessing this post will stir some up.

Here goes –

Whiteness has a political meaning as much as does Black or Asian or any other racial category. In order to define non-whites as inferior and deviant, whites needed to be defined as superior and normal. By claiming the category “normal,” whites imagined themselves outside the racial paradigm they had created…

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November 3, 2012


One of the most remarkable things in politics has been the growth of Libertarianism as essentially, stealth White identity politics. Mitt Romney’s pick of Paul Ryan has increased his chance of success, because the Ryan pick plays out Steve Sailer’s strategy in a highly modified but effective form. Sailer is known for urging Republicans to abandon reflexive union bashing, noting that in California, for example, only public employee union members among the White middle and working class can afford to live in what amounts to a high-cost state. Sailer attributes Arnold Schwarzenegger’s defeat politically to his anti-public employee unions.

Yet, contra Sailer, for most Whites, unions don’t exist. Working class Whites don’t belong to unions, by overwhelming majorities, and public employee unions have rapidly changed into Latino-majority. SEIU, for example, is a major backer of amnesty for illegal aliens. Public employees at the State, Federal, and local level are…

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November 1, 2012